SHIPPING POLICY
At Ross Reclamation, we strive to provide transparent and efficient shipping services for all our customers. We carefully package and ship our architectural antiques and reclaimed building materials to ensure they arrive in excellent condition. Our shipping costs are calculated based on the size and weight of the items, and we aim to offer competitive rates.
We are committed to keeping you informed about the shipping process every step of the way. Once your order is confirmed, you will receive detailed information regarding the shipping method, expected delivery time, and any tracking details available.
If you have any specific shipping requests or inquiries, please don't hesitate to contact our team. We are here to assist you with a smooth and satisfactory shipping experience.
RETURN & EXCHANGE POLICY
At Ross Reclamation, we want you to be completely satisfied with your architectural antiques and reclaimed building materials. If for any reason you are not happy with your purchase, please contact us within 30 days of receiving your order to discuss your options.
We understand that circumstances may change, and we are here to assist you with returns or exchanges. Our goal is to ensure that you are delighted with the unique pieces you acquire from our reclamation yard.
Please note that certain items may be subject to specific return or exchange conditions, and our team will guide you through the process to facilitate a smooth and convenient experience.
Your satisfaction is our priority, and we are dedicated to addressing any concerns with the utmost care and attention.